Fine Jewelry Returns
Effective January 5, 2024
- You have 30 days from the delivery date to initiate a return to the original form of payment
- Returns and exchanges are valid for orders placed within the US only
- We will provide an insured, prepaid label. Once the label is generated, you have 2 business days to have your package scanned at a local FedEx location
- Upon receipt of your return, we inspect your item within 10 business days to ensure it adheres to our return policy
- Merchandise tag must be attached, unaltered and the item must be in brand new, unworn, salable condition
- Final sale items include: personalized pieces, non standard ring sizes or items otherwise marked on the product page as final sale
- To start your return or exchange, simply fill out the below form or send us an email to info@reemral.com
Re’em Fine Jewelry Returns + Proposal Promise™
Effective: January 5, 2024
30-Day Return & Exchange Policy
We want you to love your Re’em piece, and we stand behind our craftsmanship. If for any reason you’re not fully satisfied, you may return or exchange your purchase within 30 days of the delivery date, subject to the terms below:
- Returns and exchanges apply to orders shipped within the U.S. only.
- We provide an insured, prepaid FedEx return label. Once issued, the package must be scanned by FedEx within 2 business days.
- Returned items must be brand new, unworn, with tags attached, unaltered, and in salable condition.
- Refunds are processed to the original form of payment within 10 business days of receipt and inspection.
- Final sale items (see exclusions below) are non-refundable and not eligible for exchange or trade-in.
To begin a return or exchange, please email info@reemral.com with the following details:
- Order number
- Reason for return or exchange
- Email and phone number
Proposal Promise™
We understand proposals can be unpredictable. Our Proposal Promise™ is designed to remove the stress.
If your proposal doesn’t go as planned — or if you’d prefer to redesign the ring together — you have two options within 30 days of delivery:
- Return it for a full refund, as long as it’s unworn and meets return policy conditions.
- Redesign the ring together. While we cover basic design changes, additional charges may apply based on your choices (e.g., a larger diamond, upgraded setting, or custom features).
We want this moment to feel meaningful — with no pressure and full peace of mind.
Final Sale & Excluded Items
The following items are FINAL SALE and not eligible for return, exchange, Proposal Promise™, or Trade-Up Program:
- Personalized pieces (e.g., engraved items)
- Non-standard ring sizes
- Made-to-order or bespoke bridal items
- Pre-orders
- Permanently marked down sale items
- Non-jewelry accessories
- Any item marked “Final Sale” on the product page
Orders returned to Re’em without prior authorization may be refused or sent back at the customer’s expense.
Lifetime Jewelry Trade-Up Program
We proudly offer a Lifetime Trade-Up Program for qualifying Re’em engagement rings and fine jewelry originally purchased from us.
Program Highlights:
- Receive 100% of the original purchase price (excluding taxes and shipping) as credit toward a new Re’em piece valued at 2x or more.
- Trade-up applies to the entire jewelry item — not just the diamond — as long as it’s in original condition and accompanied by any required grading certificates.
- Custom, personalized, damaged, final sale, or made-to-order items are not eligible.
- Trade-up is non-transferable and valid only for the original purchaser.
To begin a trade-up, email info@reemral.com with proof of purchase and item details.
Gift Returns
Gifts are eligible for store credit or even exchange (same item, different size or color) within 14 days of purchase.
Store credit will be issued as an electronic gift card. Promo codes are non-transferable.
Return Guidelines Summary
- Use the provided FedEx label and return within 2 business days.
- Do not use oversized packaging — extra fees may be deducted from your refund.
- Items returned without approval may be refused or returned at your expense.
Questions?
We’re here to help.
Email us anytime at info@reemral.com or visit our Returns Portal to get started.